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Company Policies

Purchase Policy

Dream Theatres LLC offers you additional customer service and user features, we call it Dream Service. Our site is open 24 hours a day, 7 days a week. You can start processing a customer service request online at your convenience. We'll respond to your request within the next business day. You can email us at customerservice@dreamtheatres.com If a request is sent to us on Friday after 5:00pm CST we will contact you on Monday. You may choose to contact us at 877-384-3287 (M-F from 9-5 CST).

By purchasing from this store you are agreeing to follow all of the policies listed on this page, including return, shipping, and payment policies. If you have any questions regarding any company policies, feel free to contact us via email or telephone (refer to the preceding paragraph).

DreamTheatres.com requires that online purchases meet a minimum total of $20 (before shipping). A $5 handling fee will be added to any orders that do not meet the minimum $20 purchase price.

When you make a purchase with Dream Theatres, pending payment approval, your order will be processed immediately. Once the order has been processed we cannot change or cancel the order. Post order-processing our Return Policy takes effect.

Pricing Policy

Manufacturers are constantly updating their product lines and eliminating some models. Should you learn of a new model on the market which is not listed on our website, please call us for information. In addition, manufacturers are continuously changing their cost prices. When prices are lowered, we are happy to pass the savings on to you. However, if a price goes up, we may have the responsibility to increase our price. We will contact you in the event of a price change to secure your instructions on how you'd like us to proceed.

Product Policy

ALL items are Brand New. ALL items include all the manufacturer's supplied accessories and manufacturer's warranty unless otherwise specified. We are authorized dealers for all of the products we sell so your warranty is guaranteed!

Shipping Policy

All orders are processed immediately and typically ship within 3-5 business days, if not sooner. Some orders may drop ship directly from our affiliate warehouses within 1-3 business days. Dream Theatres, LLC offers several methods of shipping. However, if an item is not in stock, or must be custom-made we cannot guarantee shipping times. All screens are custom made-to-order so there is a three to seven day lead time. Shipping times are approximate - for rush orders please call us toll-free 877-384-3287 to make sure it can be done. Dream Theatres will not be held responsible for orders that do not arrive when you anticipated if you have not called beforehand to verify shipping times. For example, choosing a 3-day shipping service does not mean the package will arrive in 3 days - it means we will use a 3-day shipping service to transport the order to you. Dream Theatres is also not responsible for delays in transit time once the package is out of our hands and into the hands of the shipping carrier.

Shipping fees are based on item weight (a number supplied by the manufacturer) and may not always be accurately calculated during the online checkout process. Expedited shipping may cost more than is calculated online. International shipping will not be calculated upon order checkout. For international orders and orders that do not calculate shipping accurately you will be contacted by email with the adjusted order total including all shipping fees to secure your instructions and await your confirmation. (Shipping fees may not include duties/taxes incurred by customs. Duties/taxes differ with each country. Please contact local authorities for information regarding your local customs fess. Dream Theatres is not responsible for duties/taxes incurred by customs.) If you would like to know what the shipping charges will be prior to purchasing you may contact us at shipping@dreamtheatres.com to receive a freight quote based on your complete shipping address and the products you would like delivered.

Because we must use track-able methods for shipping, we do not ship to P.O. boxes or any other address that UPS or FedEx (or another track-able service) will not deliver to. USPS does not provide tracking so we do not ship via USPS.

Signature is required on most deliveries. For the protection of our customers we are unable to authorize delivery without a signature. You will have to make arrangements with the shipping company if you chose to have a package left without your signature.

For shipping to addresses other than your credit card or PayPal billing address (when purchasing with a credit card or PayPal) please refer to our credit card and PayPal purchase policies.

Return Policy

When you receive your purchase, you'll find the following guidelines helpful:

  • Unpack and inspect all merchandise carefully so as not to ruin the original packaging. Please do not accept delivery if the box appears damaged - THIS MEANS IT HAS BEEN DAMAGED IN TRANSIT. See the section "For Items Damaged During Transport".
  • Do not fill out the warranty card until you have checked out the product.
  • Do not throw away any of the packaging/wrapping material until you are sure you want to keep the product.
  • Read the instruction manuals before testing your product.
  • Packages may NOT be refused as a means of returning it to us. Orders returned to Dream Theatres without a proper Return Authorization will not be eligible for a refund/credit.

Our seven-day return program means you may return your purchase, excluding special orders and/or non-stock products, to us in the case that you are dissatisfied with your purchase within seven days of receipt*** of the product. You must return the item(s) to us by 2nd day freight, insured for full value, with original packaging, documentation, blank warranty card, original UPC codes on the manufacturer boxes and all manuals and accessories. If your projector has less than four hours on the lamp, then you will be charged a restocking fee of 12%. If your projector has four to ten hours on the lamp, and/or evidence of excessive wear and tear, you will be refunded your purchase price less a low 15% restocking fee. If your projector has greater than ten hours on the lamp, you may not return the projector for credit or exchange. Instead the projector may be repaired under warranty according to manufacturer guidelines. The restock fee (12-40%) will also apply for stocking items that evidence excessive wear and tear and custom/special order products. It will also apply to any orders that are cancelled post-processing. Orders that are changed post-processing may be subject to an additional handling fee. Freight charges, for delivery and return, and related insurance charges, will not be refunded or credited. All returned items are subject to the criteria stated below in the section "Condition of Returned Items." No return will be accepted and no refund made on any product seven days after receipt. Special order products include but are not limited to: screens, custom cases, cables, ceiling mount kits, lamps and other consumable and/or non-stock items.

*Defective means: Any product that fails to meet the factory specifications determined by the manufacturer.

**D.O.A. means: Dead On arrival. Product will not power up.

***Receipt is the date provided by the carrier as proof of delivery, or the date of the signed delivery receipt for your product.

Flawed Products

In the case of a defective* or D.O.A.** product(s), no charges for the item will apply but shipping and handling fees may still be incurred. Our Customer Service Department must be notified within 30 days of your invoice date if there are any problems with any product(s) upon receipt***. Defective* or D.O.A.** merchandise will be repaired and returned, or exchanged for the same make and model, or for a product of equal value as allowed by the product manufacturer's policies. There are a few manufacturer exceptions to this policy: Sanyo and Sony do not offer exchanges for Defective* or DOA** products. Sanyo, Hitachi, and Sony provide repair only. Toshiba provides an exchange within the first 14 days of receipt. Please make sure to refer to the manufacturer warranty guide.

If the faulty product is a plasma display unit, warranties on plasma displays are offered and honored by the manufacturers. Most manufacturers offer standard one-year limited warranties for parts and labor only; exchanges and returns are not permitted by such warranties. Since plasma units are special order items that require careful transport, we cannot accept returns of plasma display units to Dream Theatres LLC. However, if a problem arises with your plasma display, or if the unit is defective, we will do our best to harmonize a more advantageous resolution of the matter with the manufacturer.

Please note: non-new, remanufactured or refurbished B-stock or C-stock products are not eligible for exchange if they are Defective* or D.O.A.**. They are exclusively eligible for factory authorized repairs. You may either contact our Customer Service Department at 877-384-3287, ext. 0#, or the manufacturer for repair options. Our policy for Defective* or D.O.A.** items on special ordered products will depend on the manufacturer's warranties.

Manufacturer Pixel Guidelines

You should know that our suppliers only provide us with the highest quality units to be had. On occasion a projector may have one or more "Off" or "Out" pixels, also referred to as "Bad" pixels. It is industry standard to allow for a few "Bad" pixels on an LCD panel or DMD chip. The actual placement and number of "Bad" pixels allowed varies by manufacturer. The issue of "Bad" pixels does not make a projector for eligible for replacement as a "Defective" or "D.O.A." unit, but may be returned to the manufacturer for their evaluation; their decision is final in each of these cases. Dream Theatres, LLC apologizes for any inconvenience the manufacturer's policies may cause.

Exchange Policy

If you would decide you would like to exchange your projector for another model, Dream Theatres LLC offers a ten-day exchange program with no restocking fee. You may trade-up to a more expensive projector model and pay only the difference between the two selling prices on the two products within ten days of receipt of the original product. You are also required to pay the freight and insurance for full value for the return of the first projector and shipping for the second unit. Exchanged projectors require RMA numbers and shipment by 2nd day freight, insured. All sales are final on upgraded purchases. All returned items are subject to the criteria stated below in the section "Condition of Returned Items." For all returns, contact Dream Theatres LLC Customer Service Department before the tenth day to request an RMA (Returned Merchandise Authorization).

Condition of Returned Items

All returned items must be in new and resalable condition and meet the following standards:

  • Do not write on the manufacturer's packaging. If the box is written on, the returned product will be refused.
  • You must contact us for a Return Authorization so that detailed return instructions and information can be provided. Products returned without authorization or that are not returned in accord with the RA instructions may not be eligible for a refund/credit.
  • If your projector has less than four hours on the lamp, then you will be charged a 12% restocking fee. If your projector has four to ten hours on the lamp, and/or evidence of excessive wear and tear, you will be refunded your purchase price less a low 15% restocking fee. If your projector has greater than ten hours on the lamp, you may not return the projector for credit or exchange. Instead the projector may be repaired under warranty according to manufacturer guidelines. The restock fee will also apply for stocking items that evidence excessive wear and tear. A 20-30% restock fee applies to all other (non-projector) items.
  • In the original shipping carton with all original packing material.
  • Include all accessories in their original wrapping/packing material. The actual replacement cost for missing items will be deducted from your refund/credit.
  • Include all manuals, warranty/guarantee information, and instructions. The actual replacement cost for missing items or wear and tear will be deducted from your refund/credit.
  • Customer pays shipping costs and must insure the package for the purchase value. Acceptable shipping carriers are UPS, Fed-Ex, DHL, or Airborne. Do not send return merchandise via U.S. Mail by any method; it will be refused. Products returned by U.S. Mail will not be credited or exchanged.
  • For exchanges Customer will be charged for the replacement product and refunded for the original, less shipping and any restocking fee, within a reasonable period of time after inspection of returned products.
  • Cancelled orders may incur restocking and handling fees. We take online purchases seriously.

International and Wholesale/Resellers (U.S. and International)

All sales are final, no returns or credits. Dream Theatres LLC may approve an upgrade on non-consumable items within seven days to an item of greater value. If approved, purchaser must receive a RMA# from Dream Theatres, LLC Customer Service Department. Purchaser is responsible for all shipping charges and/or duties incurred. Dream Theatres, LLC will not evade duties, taxes or fees for any customer.

International orders using a foreign-issued credit card must submit a photo ID and/or other evidence of identification and address verification before credit card processing. This information can be faxed to 715-241-6681 or emailed to customerservice@dreamtheatres.com. Be sure to reference your order number when submitting this identification. We request this simply because many international banks do not provide address verification services and we require address verification on all credit card purchases. Due to Dream Theatres credit card policies (see Payment Methods: Credit Card), if an international address is unable to be verified then payment must be made by bank wire transfer. A $30 charge will be added for this type of payment.

For Items Damaged During Transport

Dream Theatres LLC strives to use dependable, trustworthy and reputable carriers, but on occasion shipping damage does occur. Resolving the problem of transit damage or loss is dependant on the cooperation of all parties. All shipping damage claims must be made against the common carrier; therefore, it is crucial for you to follow these guidelines:

  • Inspect all shipments upon arrival. If damage or loss is apparent upon delivery, do not accept the shipment until you make a notation of the damage on all copies of the carrier's pro bill and have the driver sign all copies to acknowledge the notation. It is your responsibility to open the package in front of the carrier and notify them of damage if you want the damages to be covered by the carrier. Do not sign a clear receipt for damaged or missing cartons or there will be no basis for a claim. Ask the carrier to make a detailed inspection of the damage. File a claim with the carrier. Cooperate and follow up as necessary to secure final settlement.
  • Even if damages are acknowledged in writing by the driver, you must request an inspection by the carrier and retain the merchandise, carton, and package materials at the address to which shipment was made until the carrier authorizes movement. The carrier must provide you with an inspection report. In case of concealed damage, inspection must be requested within five days of receipt of shipment.
  • Please immediately advise Dream Theatres LLC of all damages or problems. Do not return merchandise to Dream Theatres LLC. File your claim with the carrier, enclosing copies of the bill of lading (signed by the driver) and inspection report as support. Keep all packing materials and boxes with the damaged product. Do not throw anything away. Although Dream Theatres LLC will provide any assistance possible, we cannot be responsible for the actual filing of claims on the carrier or accept liability for non-collectable freight claims.

Warranties

"New in Box" merchandise includes the manufacturer's standard warranty excluding consumable items such as lamps. Manufacturers may include an extended warranty service beyond their standard warranty period on certain items. Manufacturers provide a one year warranty or less (unless specified otherwise on your invoice or packing slip) on non-new, remanufactured or refurbished, B- or C-graded stock items that covers repair only. Non-new, remanufactured or refurbished, B- or C-graded products do not qualify for D.O.A. exchange. These products will be repaired and returned to purchaser. Please confirm warranty coverage at the time of your purchase.

Please Note: Dream Theatres LLC disclaims all warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose. Dream Theatres LLC offers no warranties that extend beyond the description on the face hereof.

Off-Lease and used projectors will carry a 30 day/30 hour warranty (whichever comes first). Units may be exchanged for a more expensive projector model only.

Refunds

Established account: A full refund will not be issued if purchaser's account has an open balance. A credit memo will be issued, and credit will be applied first to the invoice on which the products were purchased, then to any other open invoices on the account, beginning with the oldest invoice. Any credit balance remaining will be refunded as outlined below.

Credit card: All refunds for purchases made by credit will be issued as a credit to that same account within a reasonable period of time after inspection of returned products.

Non Sufficient Funds and Overdue Accounts

A $30 returned check fee will be charged for any checks returned NSF. Future shipments must be pre-paid by cashier's check. All collection costs, including attorney's fees and court costs will be charged to the purchaser in the event that it is necessary to take legal action to collect. No further orders will be shipped until restitution has been made.

Law and Venue

Dream Theatres LLC sales invoices shall be governed by the laws of the state of Wisconsin. Venue for any legal action relating to such sales invoices shall be Marathon County, Wisconsin. No sales tax will be charged for sales outside of Wisconsin unless required by the vendor. Some companies, such as Sanyo, require sales tax. You may call or email if you have any questions regarding sales tax.

Enforcement

Failure by Dream Theatres, LLC to enforce any Purchase Policies does not constitute a waiver of any portion of our Purchase Policies.

Limitation of Liability

Dream Theatres LLC shall not be liable under any circumstances for any consequential, incidental, special or exemplary damages arising out of or in any connection with this agreement or the products, including but not limited to lost profits, lost data, or any claim based on indemnity or contribution, or the failure of any limited or exclusive remedy to achieve its essential purpose or otherwise. Purchaser's exclusive remedy, as against Dream Theatres LLC, shall be the repair or replacement of defective parts.

If Dream Theatres LLC lists a product on its website at a price in error, or that is no longer available for any reason, or calculates shipping at a price in error, Dream Theatres LLC reserves the right to cancel the sale without incurring any liability. You will be notified of the correct pricing and will have the option to proceed with the purchase if you choose to do so.

Payment Methods

You may purchase right here online with our secure ordering system, or you may call our customer service department (877-384-3287 Monday-Friday 9-5 CST) to place your order. For your convenience and protection, Dream Theatres LLC offers the following options for your purchase:

Credit Card

  • Mastercard
  • Visa
  • American Express

Card Security Codes protect you, so Dream Theatres LLC requires the security code from the credit card you are using for your purchase to complete the sale.

For the protection of Dream Theatres and its customers, when purchasing with a credit card your address must be verified. This generally means that you will need to ship to your billing address. If you choose to ship to an address other than your billing address, your "Ship To" address must also be verified with your credit card company. We cannot ship to an alternate "Ship To" address that is not listed with your credit card company unless you first call the customer service phone number on the back of your credit card. You will be able to have the card company list your "Ship-To" address in the "comments" or "notes" section of your credit card account. This is for your protection, as only you will be able to add this information to your account. This will prevent someone else from using your credit card to "Ship-To" an alternate address. You must have a working telephone number listed on your order so that you can be contacted if there are any questions on your purchase. If the shipping address you provide is not verified and you are unable to be contacted within 48 hours your order will be shipped to the billing address if that has already been verified. International orders may be asked to submit a photo ID before credit card processing. Some international banks do not provide address verification. In these cases, payment must be made by bank wire transfer (see International policies and Payment Methods: Wire Transfer policy for details). Dream Theatres reserves the right to cancel any order that does not meet these guidelines.

Purchase Order

  • K-12, universities, hospitals
  • Fortune 1000
  • Others upon approval
  • Cannot be used for online orders

Wire Transfer

Please call for instructions. A $30 charge will be added to payments made by wire transfer.

Leasing

We are an eLease Leasing partner. Choose leases from 2-3 years, Fair Market Value or $1.00 buy out. Call us for more information.